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1. Decision Making in Service Industries

   A Practical Approach

   Edited by Javier Faulin, Angel A. Juan, Scott E. Grasman, Michael J. Fry

   In real-life scenarios, service management involves complex decision-making processes usually affected by random or stochastic variables. Under such uncertain conditions, the development and use of robust and flexible strategies, algorithms, and methods can provide the quantitative information...

   Published August 7th 2012 by CRC Press
2. Psychology, Discourse And Social Practice

   From Regulation To Resistance

   By Gill Aitken, Pam Alldred, Robin Allwood, Tom Billington, Erica Burman, Brenda Goldberg, Colleen Heenan, Angel Juan, Gordo Lopez, Debs Mark, Sam Warner

   What damage does psychology do to people's lives, and what can we do about it? How do we recognise and support resistance? Written by expert practitioners-researchers, this co-authored book explores how psychology legislates on normality and then uses its "expert" knowledge to turn social...

   Published September 3rd 1996 by Taylor & Francis